Privacy Policy

    Effective 2 July 2026

    Tawrida (“Tawrida”, “we”, “us”, or “our”) operates the Trade Operations Platform available at tawrida.xyz and through our web and mobile applications (together, the “Service”). This Privacy Policy explains what information we collect, how we use and share it, and the choices and rights you have.

    Tawrida is a business-to-business platform. Much of the information in the Service is data that our customers upload and process about their own operations. Where we handle that data on a customer’s behalf, the customer is the controller of that data and we act as a processor under their instructions.

    1. Information we collect

    We collect the following categories of information:

    • Account and contact details — name, work email, phone number, company name, role, and language preference, provided when an account is created or when you contact us.
    • Customer operational data — the business records our customers enter into the Service, such as buyers, orders, products, inventory, invoices, payments, routes, visits, and export shipments. This may include personal data about a customer’s own staff and contacts.
    • Usage and device data — log data such as IP address, browser and device type, pages viewed, and timestamps, collected automatically when you use the Service.
    • Cookies and analytics data — see “Cookies and analytics” below.
    • Communications — information you provide when you request a demo, contact sales, or reach support.

    2. How we use information

    We use information to:

    • Provide, operate, secure, and maintain the Service and authenticate users.
    • Process customer operational data on the customer’s behalf to deliver the features they use.
    • Respond to enquiries, provide support, and send service-related communications.
    • Understand usage and improve the Service, including through analytics.
    • Detect, prevent, and address security incidents, fraud, and misuse.
    • Comply with legal obligations and enforce our agreements.

    3. Cookies and analytics

    We use strictly necessary cookies and similar technologies to keep you signed in and to operate core features. In production we also use analytics (including Google Analytics) to understand aggregate usage and improve the Service. You can control cookies through your browser settings; disabling some cookies may affect functionality.

    4. How we share information

    We do not sell personal data. We share information only as described here:

    • Service providers (sub-processors) — reputable cloud hosting, content-delivery, analytics, and communications providers that process data on our behalf under appropriate agreements.
    • Within your organization — operational data is visible to users in the same customer account according to the roles and permissions that customer configures.
    • Legal and safety — where required by law, regulation, legal process, or to protect the rights, property, or safety of Tawrida, our customers, or the public.
    • Business transfers — in connection with a merger, acquisition, financing, or sale of assets, subject to this Policy.

    5. Data retention

    We retain account and usage data for as long as your account is active and as needed to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. Customer operational data is retained and deleted in accordance with the customer’s instructions and their agreement with us.

    6. Security

    We use technical and organizational measures designed to protect information, including encryption in transit, access controls, and role-based permissions. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

    7. International transfers

    We may process and store information in countries other than the one in which you are located. Where we transfer personal data across borders, we take steps designed to ensure it is protected consistently with this Policy and applicable law.

    8. Your rights

    Depending on your location, you may have rights to access, correct, delete, or export your personal data, to object to or restrict certain processing, and to withdraw consent. To exercise these rights, contact us using the details below. Where the personal data relates to operational data held on behalf of a customer, please direct your request to that customer, and we will assist them as their processor.

    9. Children

    The Service is intended for businesses and is not directed to children. We do not knowingly collect personal data from anyone under 18.

    10. Third-party links

    The Service may link to third-party websites or services that we do not control. This Policy does not apply to those third parties, and we encourage you to review their privacy notices.

    11. Changes to this Policy

    We may update this Policy from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice. Your continued use of the Service after changes take effect constitutes acceptance of the updated Policy.

    12. Contact us

    If you have questions about this Policy or our privacy practices, contact us at [email protected] or through our contact page.

    This document is provided for transparency and does not constitute legal advice.